Frequently Asked Questions
Everything you need to know about shopping and selling with USED Creative Circular Marketplace.
How do you ensure the quality of pre-owned home goods?
Every item listed on our marketplace undergoes a rigorous multi-point inspection process. Our experts verify authenticity, structural integrity, and aesthetic condition to ensure that 'used' never means 'compromised'.
What is your shipping policy for oversized furniture?
We partner with specialized white-glove delivery services for large items. Shipping costs are calculated based on dimensions and distance, and you will receive a custom tracking link once your item is securely packed.
Can I return an item if it doesn't fit my space?
We offer a 14-day return window for most items. Because we promote a circular economy, we ask that items are returned in the same condition they were received. Please note that return shipping fees may apply for non-defective items.
How does the 'Creative Circular' model work?
We facilitate a sustainable loop by allowing customers to buy high-quality curated goods and eventually resell them back through our platform. This reduces waste and keeps premium home design in circulation longer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-ticket furniture pieces, we also offer flexible financing options through Klarna and Affirm to help you invest in quality design.
How can I sell my own furniture on the marketplace?
You can apply to be a seller by uploading high-resolution photos and a brief description through our 'Sell' portal. Once approved, we handle the marketing and logistics to help your piece find a new home.