Returns & Exchanges at USED Creative Circular Marketplace

We want you to love your pre-loved home finds; however, if a piece doesn't fit your space, we offer a 14-day return window for most items in their original condition. As a circular marketplace, we facilitate easy returns to ensure every high-quality item finds its perfect forever home.

1

Initiate Your Request

Log into your account and visit the 'Order History' section to select the item you wish to return and submit a request within 14 days of delivery.

2

Pack with Care

Securely package the item using the original sustainable packaging materials to ensure it arrives back at our warehouse in its listed condition.

3

Ship It Back

Affix the prepaid carbon-neutral shipping label provided via email and drop the package off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the item and confirms its condition, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing